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Downtime

Unsuccessful DNS refresh

Jul 12, 2022 at 3:56pm UTC
Affected services
API
Data Transformation
Web App
Document Templating (docx)
Presentation Templating (pptx)
Spreadsheet Templating (xlsx)
Pdf Conversion (pdf)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One

Resolved
Jul 12, 2022 at 6:04pm UTC

Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.

Updated
Jul 12, 2022 at 4:25pm UTC

Post mortem will follow.

Updated
Jul 12, 2022 at 4:21pm UTC

DNS appears to have propagated succesfully across the all sites.

Updated
Jul 12, 2022 at 4:12pm UTC

We are waiting for the DNS update propagation time.

Updated
Jul 12, 2022 at 3:59pm UTC

Identified expired DNS. Updated DNS.

Created
Jul 12, 2022 at 3:56pm UTC

API, Data Transformation, Web App, and 8 other resources went down.