API service disruption

Downtime

Nov 4, 2023 at 2:52pm UTC

Affected services

API

Data Transformation

Web App

Document Templating (docx)

Presentation Templating (pptx)

Spreadsheet Templating (xlsx)

Pdf Conversion (pdf)

Connected Services

Data Sources

Custom Functions

Templafy Hive

Templafy One

Resolved
Nov 9, 2023 at 2:26pm UTC

We are awaiting the result of Microsoft Azure Support investigating the incident.

Updated
Nov 4, 2023 at 3:02pm UTC

Everything is up again. Post-mortem will follow.

Updated
Nov 4, 2023 at 3:01pm UTC

Data Transformation, Connected Services, and Custom Functions recovered.

Updated
Nov 4, 2023 at 3:01pm UTC

Document Templating (docx), Presentation Templating (pptx), Spreadsheet Templating (xlsx), and 2 other resources recovered.

Updated
Nov 4, 2023 at 3:00pm UTC

Pdf Conversion (pdf) went down and API recovered.

Updated
Nov 4, 2023 at 2:59pm UTC

Templafy One went down.

Updated
Nov 4, 2023 at 2:58pm UTC

Data Transformation went down.

Updated
Nov 4, 2023 at 2:58pm UTC

Presentation Templating (pptx) went down.

Updated
Nov 4, 2023 at 2:57pm UTC

Templafy Hive went down.

Updated
Nov 4, 2023 at 2:56pm UTC

API went down.

Updated
Nov 4, 2023 at 2:54pm UTC

Document Templating (docx), Spreadsheet Templating (xlsx), and Custom Functions went down.

Created
Nov 4, 2023 at 2:52pm UTC

Connected Services and Data Sources went down.