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Client unable to generate documents.

Jun 14 at 06:00pm CEST
Affected services
Templafy Hive

Resolved
Jun 16 at 09:46am CEST

Single client affected, misconfigured certificate for connection in tenant configuration.

Updated
Jun 15 at 04:30pm CEST

Root cause have yet to be determined. But issue is resolved for now. Update will follow.

Updated
Jun 15 at 01:39pm CEST

Templafy has acknowledged the incident - #20220615-1134.

Updated
Jun 15 at 09:00am CEST

Templafy support is investigating the issue for Prod2.

Created
Jun 14 at 06:00pm CEST

The connection to Templafy StUF API for Prod2 (US) is experiencing issue with certificate validation.
UPDATE: Single client affected.