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Client unable to generate documents.

Jun 14, 2022 at 4:00pm UTC
Affected services
Templafy Hive

Resolved
Jun 16, 2022 at 7:46am UTC

Single client affected, misconfigured certificate for connection in tenant configuration.

Updated
Jun 15, 2022 at 2:30pm UTC

Root cause have yet to be determined. But issue is resolved for now. Update will follow.

Updated
Jun 15, 2022 at 11:39am UTC

Templafy has acknowledged the incident - #20220615-1134.

Updated
Jun 15, 2022 at 7:00am UTC

Templafy support is investigating the issue for Prod2.

Created
Jun 14, 2022 at 4:00pm UTC

The connection to Templafy StUF API for Prod2 (US) is experiencing issue with certificate validation.
UPDATE: Single client affected.