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Downtime

SSL handshake issues in some regions.

Sep 22 at 02:42pm CEST
Affected services
API
Data Transformation
Web App
Document Templating (docx)
Presentation Templating (pptx)
Spreadsheet Templating (xlsx)
Pdf Conversion (pdf)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One

Resolved
Nov 03 at 09:42am CET

Postmortem:
The Microsoft Azure Networking team has finished their investigation with the following remark:
"
Appgw V2 ALL listeners utilizing keyvault are suddenly disabled during a keyvault POLL event due to MI renewal causing outage. Suddenly all traffic handled by https listeners that are associated to keyvault certs (which are fine) are set to disabled and traffic is lost.

For mitigation, try the put on the appgw again. Any new change on the appgw should resolve it. And you have done for it, this has since been mitigated, so as to not occur again.
...
This event was a small-scale sporadic event.
"
Based on this we find no further investigation in Omnidocs neccessary.

Updated
Sep 22 at 03:30pm CEST

The issue was resolved. We are investigating this issue with Microsoft to get an understanding about what triggered the inconsistencies in the Application Gateway SSL handshake.

Updated
Sep 22 at 03:27pm CEST

Application gateway was restarted.

Created
Sep 22 at 02:42pm CEST

Connected Services and Custom Functions went down.