SSL handshake issues in some regions.
Resolved
Nov 03 at 09:42am CET
Postmortem:
The Microsoft Azure Networking team has finished their investigation with the following remark:
"
Appgw V2 ALL listeners utilizing keyvault are suddenly disabled during a keyvault POLL event due to MI renewal causing outage. Suddenly all traffic handled by https listeners that are associated to keyvault certs (which are fine) are set to disabled and traffic is lost.
For mitigation, try the put on the appgw again. Any new change on the appgw should resolve it. And you have done for it, this has since been mitigated, so as to not occur again.
...
This event was a small-scale sporadic event.
"
Based on this we find no further investigation in Omnidocs neccessary.
Affected services
API
Web App
Data Transformation
Document Templating (docx)
Presentation Templating (pptx)
Pdf Conversion (pdf)
Spreadsheet Templating (xlsx)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One
Updated
Sep 22 at 03:30pm CEST
The issue was resolved. We are investigating this issue with Microsoft to get an understanding about what triggered the inconsistencies in the Application Gateway SSL handshake.
Affected services
API
Web App
Data Transformation
Document Templating (docx)
Presentation Templating (pptx)
Pdf Conversion (pdf)
Spreadsheet Templating (xlsx)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One
Updated
Sep 22 at 03:27pm CEST
Application gateway was restarted.
Affected services
Connected Services
Custom Functions
Created
Sep 22 at 02:42pm CEST
Connected Services and Custom Functions went down.
Affected services
Connected Services
Custom Functions