Previous incidents

November 2022
Nov 15, 2022
1 incident

Templafy One is down

Downtime

Resolved Nov 15 at 09:38am CET

We are investigating periodically failing requests together with the Templafy team.

8 previous updates

October 2022
Oct 02, 2022
1 incident

Templafy One SSL certificate expired

Downtime

Resolved Oct 03 at 08:00pm CEST

An internal managed certificate failed to update as planned.
After a manual renewal, the service returned operational.

2 previous updates

September 2022
Sep 22, 2022
1 incident

SSL handshake issues in some regions.

Downtime

Resolved Nov 03 at 09:42am CET

Postmortem:
The Microsoft Azure Networking team has finished their investigation with the following remark:
"
Appgw V2 ALL listeners utilizing keyvault are suddenly disabled during a keyvault POLL event due to MI renewal causing outage. Suddenly all traffic handled by https listeners that are associated to keyvault certs (which are fine) are set to disabled and traffic is lost.

For mitigation, try the put on the appgw again. Any new change on the appgw should resolve it. And you have d...

3 previous updates

Sep 13, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Sep 13 at 06:13am CEST

Templafy Hive recovered.

9 previous updates

Sep 12, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Sep 13 at 12:55am CEST

Templafy Hive recovered.

35 previous updates

Sep 07, 2022
1 incident

Document Templating (docx) is down

Resolved Sep 07 at 06:28am CEST

Monitor recovered

1 previous update

Sep 06, 2022
1 incident

Monitor for docx was temporarily offline due to a change in internal diagnost...

Resolved Sep 06 at 09:41am CEST

We found the root cause for this incident. It was a change in our own diagnostics that temporarily triggered our status monitor. There was no actual downtime, or service degradation.

2 previous updates