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Downtime

GoDaddy DNS resolution issue

Feb 23 at 10:56am CET
Affected services
API
Data Transformation
Web App
Document Templating (docx)
Presentation Templating (pptx)
Spreadsheet Templating (xlsx)
Pdf Conversion (pdf)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One

Resolved
Feb 24 at 03:45pm CET

We experienced issues with resolution of "documotor.com" due to a global issue at GoDaddy. The incident required the GoDaddy team to patch all their nameservers, which until the incident was resolved resulted in intermittent issues. Following this incident we are planning to move "documotor.com" from GoDaddy nameservers to Azure nameservers.

Updated
Feb 23 at 12:54pm CET

Confirmed by Omnidocs as resolved.
Confirmed by GoDaddy as resolved.
"
DNS resolution issue
Resolved - This incident has been resolved.
Feb 23, 11:45 UTC
"
status.godaddy.com

Updated
Feb 23 at 12:50pm CET

Awaiting official GoDaddy confirmation.

Updated
Feb 23 at 12:29pm CET

Awaiting GoDaddy confirmation, but it appears that DNS resolution is OK globally on GoDaddy.

Updated
Feb 23 at 11:56am CET

GoDaddy has acknowledged the DNS issue:
"Investigating - We are currently investigating an issue impacting DNS resolution for a subset of customers.
Feb 23, 2023 - 10:56 UTC"
status.godaddy.com

Updated
Feb 23 at 11:23am CET

GoDaddy is investigating this issue.

Updated
Feb 23 at 11:03am CET

Custom Functions went down.

Updated
Feb 23 at 11:03am CET

We are seeing issues with DNS resolution of documotor.com through GoDaddy.

Updated
Feb 23 at 11:00am CET

Connected Services went down.

Created
Feb 23 at 10:56am CET

Web App went down.