Back to overview
Downtime

GoDaddy DNS resolution issue

Feb 23, 2023 at 9:56am UTC
Affected services
API
Data Transformation
Web App
Document Templating (docx)
Presentation Templating (pptx)
Spreadsheet Templating (xlsx)
Pdf Conversion (pdf)
Connected Services
Data Sources
Custom Functions
Templafy Hive
Templafy One

Resolved
Feb 24, 2023 at 2:45pm UTC

We experienced issues with resolution of "documotor.com" due to a global issue at GoDaddy. The incident required the GoDaddy team to patch all their nameservers, which until the incident was resolved resulted in intermittent issues. Following this incident we are planning to move "documotor.com" from GoDaddy nameservers to Azure nameservers.

Updated
Feb 23, 2023 at 11:54am UTC

Confirmed by Omnidocs as resolved.
Confirmed by GoDaddy as resolved.
"
DNS resolution issue
Resolved - This incident has been resolved.
Feb 23, 11:45 UTC
"
status.godaddy.com

Updated
Feb 23, 2023 at 11:50am UTC

Awaiting official GoDaddy confirmation.

Updated
Feb 23, 2023 at 11:29am UTC

Awaiting GoDaddy confirmation, but it appears that DNS resolution is OK globally on GoDaddy.

Updated
Feb 23, 2023 at 10:56am UTC

GoDaddy has acknowledged the DNS issue:
"Investigating - We are currently investigating an issue impacting DNS resolution for a subset of customers.
Feb 23, 2023 - 10:56 UTC"
status.godaddy.com

Updated
Feb 23, 2023 at 10:23am UTC

GoDaddy is investigating this issue.

Updated
Feb 23, 2023 at 10:03am UTC

Custom Functions went down.

Updated
Feb 23, 2023 at 10:03am UTC

We are seeing issues with DNS resolution of documotor.com through GoDaddy.

Updated
Feb 23, 2023 at 10:00am UTC

Connected Services went down.

Created
Feb 23, 2023 at 9:56am UTC

Web App went down.