Previous incidents

A change was made to the processing of nested repeated text elements. This was causing footnote references, when footnotes were used inside the nested text element, to be incorrectly identified, causing a repair dialogue in word.

Test cases have been added to prevent regression at a later point.

We experienced an interruption in our services that impacted access to our platform. Our technical team responded promptly to address the outage with a recycling of services. We have since implemented measures to enhance system monitoring. We apologize for any inconvenience caused and appreciate your patience during this time.

Templafy has mitigated the issue and operations has resumed.