Previous incidents

July 2022
Jul 24, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 24 at 11:01pm CEST

Templafy Hive recovered.

1 previous update

Jul 21, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 21 at 08:20am CEST

Templafy Hive recovered.

3 previous updates

Jul 20, 2022
1 incident

Better Uptime Monitor failure. Unrelated to DocuMotor.

Resolved Jul 21 at 03:20pm CEST

Better Uptime monitor disruption, unrelated to our services. Post Mortem from Better Uptime:
"
I reached out to the team to check on the DNS incidents that you've shared, and unfortunately, it seems like there was a brief network degradation that affected a small number of users. I'm really sorry your monitors were affected, too. The team is making sure we can prevent this from happening in the future.
"

4 previous updates

Jul 17, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 17 at 10:18pm CEST

Templafy Hive recovered.

3 previous updates

Jul 12, 2022
1 incident

Unsuccessful DNS refresh

Downtime

Resolved Jul 12 at 08:04pm CEST

Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.

5 previous updates

Jul 08, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 08 at 03:00pm CEST

Templafy Hive recovered.

1 previous update

June 2022
Jun 21, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jun 21 at 01:50am CEST

Templafy Hive recovered.

1 previous update

Jun 18, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jun 18 at 02:42am CEST

Templafy Hive recovered.

1 previous update

Jun 16, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jun 16 at 03:21pm CEST

Templafy Hive recovered.

1 previous update

Jun 15, 2022
1 incident

API and Pdf Conversion (pdf) high response time

Degraded

Resolved Jun 15 at 06:57pm CEST

Pdf Conversion (pdf) recovered.

2 previous updates

Jun 14, 2022
1 incident

Client unable to generate documents.

Resolved Jun 16 at 09:46am CEST

Single client affected, misconfigured certificate for connection in tenant configuration.

4 previous updates

Jun 08, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jun 08 at 12:58pm CEST

Templafy Hive recovered.

3 previous updates

Jun 07, 2022
1 incident

Templafy Hive high response time.

Degraded

Resolved Jun 07 at 10:11am CEST

The spikes with long response time has been escalated to Templafy for further investigation.

2 previous updates

Jun 04, 2022
1 incident

Templafy Hive high response time.

Degraded

Resolved Jun 07 at 10:10am CEST

The spikes with long response time has been escalated to Templafy for further investigation.

4 previous updates

May 2022
No incidents reported