Previous incidents
Templafy Hive is down
Resolved Jul 24 at 11:01pm CEST
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jul 21 at 08:20am CEST
Templafy Hive recovered.
3 previous updates
Better Uptime Monitor failure. Unrelated to DocuMotor.
Resolved Jul 21 at 03:20pm CEST
Better Uptime monitor disruption, unrelated to our services. Post Mortem from Better Uptime:
"
I reached out to the team to check on the DNS incidents that you've shared, and unfortunately, it seems like there was a brief network degradation that affected a small number of users. I'm really sorry your monitors were affected, too. The team is making sure we can prevent this from happening in the future.
"
4 previous updates
Templafy Hive is down
Resolved Jul 17 at 10:18pm CEST
Templafy Hive recovered.
3 previous updates
Unsuccessful DNS refresh
Resolved Jul 12 at 08:04pm CEST
Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.
5 previous updates
Templafy Hive is down
Resolved Jul 08 at 03:00pm CEST
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 21 at 01:50am CEST
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 18 at 02:42am CEST
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 16 at 03:21pm CEST
Templafy Hive recovered.
1 previous update
API and Pdf Conversion (pdf) high response time
Resolved Jun 15 at 06:57pm CEST
Pdf Conversion (pdf) recovered.
2 previous updates
Client unable to generate documents.
Resolved Jun 16 at 09:46am CEST
Single client affected, misconfigured certificate for connection in tenant configuration.
4 previous updates
Templafy Hive is down
Resolved Jun 08 at 12:58pm CEST
Templafy Hive recovered.
3 previous updates
Templafy Hive high response time.
Resolved Jun 07 at 10:11am CEST
The spikes with long response time has been escalated to Templafy for further investigation.
2 previous updates
Templafy Hive high response time.
Resolved Jun 07 at 10:10am CEST
The spikes with long response time has been escalated to Templafy for further investigation.
4 previous updates