Previous incidents
Templafy Hive is down
Resolved Jul 24, 2022 at 9:01pm UTC
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jul 21, 2022 at 6:20am UTC
Templafy Hive recovered.
3 previous updates
Better Uptime Monitor failure. Unrelated to DocuMotor.
Resolved Jul 21, 2022 at 1:20pm UTC
Better Uptime monitor disruption, unrelated to our services. Post Mortem from Better Uptime:
"
I reached out to the team to check on the DNS incidents that you've shared, and unfortunately, it seems like there was a brief network degradation that affected a small number of users. I'm really sorry your monitors were affected, too. The team is making sure we can prevent this from happening in the future.
"
4 previous updates
Templafy Hive is down
Resolved Jul 17, 2022 at 8:18pm UTC
Templafy Hive recovered.
3 previous updates
Unsuccessful DNS refresh
Resolved Jul 12, 2022 at 6:04pm UTC
Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.
5 previous updates
Templafy Hive is down
Resolved Jul 8, 2022 at 1:00pm UTC
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 20, 2022 at 11:50pm UTC
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 18, 2022 at 12:42am UTC
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jun 16, 2022 at 1:21pm UTC
Templafy Hive recovered.
1 previous update
API and Pdf Conversion (pdf) high response time
Resolved Jun 15, 2022 at 4:57pm UTC
Pdf Conversion (pdf) recovered.
2 previous updates
Client unable to generate documents.
Resolved Jun 16, 2022 at 7:46am UTC
Single client affected, misconfigured certificate for connection in tenant configuration.
4 previous updates
Templafy Hive is down
Resolved Jun 8, 2022 at 10:58am UTC
Templafy Hive recovered.
3 previous updates
Templafy Hive high response time.
Resolved Jun 7, 2022 at 8:11am UTC
The spikes with long response time has been escalated to Templafy for further investigation.
2 previous updates
Templafy Hive high response time.
Resolved Jun 7, 2022 at 8:10am UTC
The spikes with long response time has been escalated to Templafy for further investigation.
4 previous updates