Previous incidents
SSL handshake issues in some regions.
Resolved Nov 3, 2022 at 8:42am UTC
Postmortem:
The Microsoft Azure Networking team has finished their investigation with the following remark:
"
Appgw V2 ALL listeners utilizing keyvault are suddenly disabled during a keyvault POLL event due to MI renewal causing outage. Suddenly all traffic handled by https listeners that are associated to keyvault certs (which are fine) are set to disabled and traffic is lost.
For mitigation, try the put on the appgw again. Any new change on the appgw should resolve it. And you have d...
3 previous updates
Templafy Hive is down
Resolved Sep 13, 2022 at 4:13am UTC
Templafy Hive recovered.
9 previous updates
Templafy Hive is down
Resolved Sep 12, 2022 at 10:55pm UTC
Templafy Hive recovered.
35 previous updates
Document Templating (docx) is down
Resolved Sep 7, 2022 at 4:28am UTC
Monitor recovered
1 previous update
Monitor for docx was temporarily offline due to a change in internal diagnost...
Resolved Sep 6, 2022 at 7:41am UTC
We found the root cause for this incident. It was a change in our own diagnostics that temporarily triggered our status monitor. There was no actual downtime, or service degradation.
2 previous updates
Templafy Hive is down
Resolved Jul 24, 2022 at 9:01pm UTC
Templafy Hive recovered.
1 previous update
Templafy Hive is down
Resolved Jul 21, 2022 at 6:20am UTC
Templafy Hive recovered.
3 previous updates
Better Uptime Monitor failure. Unrelated to DocuMotor.
Resolved Jul 21, 2022 at 1:20pm UTC
Better Uptime monitor disruption, unrelated to our services. Post Mortem from Better Uptime:
"
I reached out to the team to check on the DNS incidents that you've shared, and unfortunately, it seems like there was a brief network degradation that affected a small number of users. I'm really sorry your monitors were affected, too. The team is making sure we can prevent this from happening in the future.
"
4 previous updates
Templafy Hive is down
Resolved Jul 17, 2022 at 8:18pm UTC
Templafy Hive recovered.
3 previous updates
Unsuccessful DNS refresh
Resolved Jul 12, 2022 at 6:04pm UTC
Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.
5 previous updates
Templafy Hive is down
Resolved Jul 8, 2022 at 1:00pm UTC
Templafy Hive recovered.
1 previous update