Previous incidents

September 2022
Sep 22, 2022
1 incident

SSL handshake issues in some regions.

Downtime

Resolved Nov 03 at 09:42am CET

Postmortem:
The Microsoft Azure Networking team has finished their investigation with the following remark:
"
Appgw V2 ALL listeners utilizing keyvault are suddenly disabled during a keyvault POLL event due to MI renewal causing outage. Suddenly all traffic handled by https listeners that are associated to keyvault certs (which are fine) are set to disabled and traffic is lost.

For mitigation, try the put on the appgw again. Any new change on the appgw should resolve it. And you have d...

3 previous updates

Sep 13, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Sep 13 at 06:13am CEST

Templafy Hive recovered.

9 previous updates

Sep 12, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Sep 13 at 12:55am CEST

Templafy Hive recovered.

35 previous updates

Sep 07, 2022
1 incident

Document Templating (docx) is down

Resolved Sep 07 at 06:28am CEST

Monitor recovered

1 previous update

Sep 06, 2022
1 incident

Monitor for docx was temporarily offline due to a change in internal diagnost...

Resolved Sep 06 at 09:41am CEST

We found the root cause for this incident. It was a change in our own diagnostics that temporarily triggered our status monitor. There was no actual downtime, or service degradation.

2 previous updates

August 2022
No incidents reported
July 2022
Jul 24, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 24 at 11:01pm CEST

Templafy Hive recovered.

1 previous update

Jul 21, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 21 at 08:20am CEST

Templafy Hive recovered.

3 previous updates

Jul 20, 2022
1 incident

Better Uptime Monitor failure. Unrelated to DocuMotor.

Resolved Jul 21 at 03:20pm CEST

Better Uptime monitor disruption, unrelated to our services. Post Mortem from Better Uptime:
"
I reached out to the team to check on the DNS incidents that you've shared, and unfortunately, it seems like there was a brief network degradation that affected a small number of users. I'm really sorry your monitors were affected, too. The team is making sure we can prevent this from happening in the future.
"

4 previous updates

Jul 17, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 17 at 10:18pm CEST

Templafy Hive recovered.

3 previous updates

Jul 12, 2022
1 incident

Unsuccessful DNS refresh

Downtime

Resolved Jul 12 at 08:04pm CEST

Post mortem:
An unforseen problem with our DNS provider resulted in temporary downtime for all services dependent on resolving against the https://documotor.com hostname. The issue was immediately fixed but because of DNS propagation speed some regions might have experienced longer downtime than others.

5 previous updates

Jul 08, 2022
1 incident

Templafy Hive is down

Downtime

Resolved Jul 08 at 03:00pm CEST

Templafy Hive recovered.

1 previous update